Jessica Underwood

bio-jessicaDirector of Transitional Care, Responsive Management Inc.

Jessica joined our team in 2014, bringing a solid understanding of the seniors we serve. She is dedicated to “meeting and exceeding” each community’s unique needs. Her primary goal for this position is to strengthen and maintain resident occupancy and customer satisfaction in the nine homes in her portfolio. Jessica’s enthusiasm for her work is evident. “I have a lot of respect and admiration for seniors and I am passionate about caring for them and helping them live life to the fullest every day.” While working with referral agencies, community partners and governing organizations to ensure that processes and procedures are properly followed, Jessica also looks for opportunities to grow and develop programs.

Prior to joining our team, Jessica was a Regional Sales Manager, overseeing the sales, marketing and public relations for 12 retirement homes in Ontario. She holds a Bachelor of Communications from Griffith University, a diploma in Public Relations from Durham College and a diploma in Legal Administration from Centennial College. An exceptional student, she received offers of employment from each of the three placements she completed as part of her education.

Born in Scarborough, Ontario, Jessica currently lives in Whitby with her husband. She volunteers with a variety of not-for-profit organizations such as Easter Seals Ontario. In her free time, she enjoys playing volleyball and badminton, and on summer weekends, she can often be found water skiing or wakeboarding at the cottage.