Responsive Health Mentors Ltd. offers a wide range of consulting services designed for individual homes and operators. Our expert team of consultants provides years of practical experience and a proven track record in delivering functional, creative and innovative solutions. All of these services can be adapted to suit individual client’s requirements. They include:

Operational Reviews

We perform a comprehensive review of existing operational processes, systems, programs and services and then make recommendations to enhance efficiencies, outcomes and overall quality of services through cost-effective analysis.

Departmental Reviews

We provide a comprehensive review of identified aspects of a program or department that need improvement, such as staffing, core functions, departmental processes and  systems.

Resource Management Strategies

We perform a review of staffing models, patterns and ratios, job descriptions and core functions. We also assist with the interpretation of collective agreements and preparatory work for upcoming negotiations.

Compliance Support

We provide leadership, support and guidance to staff in the implementation of processes and systems to effectively meet changes to regulatory requirements.

Cost Efficiency Studies

We provide a comprehensive review of revenues and expenditures in all departments and programs to identify opportunities for creating and maintaining cost efficiencies.

Quality Improvement Program

We provide a comprehensive review of the health indicators established by the Canadian Institute for Health Information (CIHI), publicly reported indicators, processes, quality reports, trending and outcomes, which can be tailored to individual homes or organizations. We assist with the development of quality improvement plans and narratives and provide guidance through quality initiatives.

Education and Training

We offer the following educational programs as well as ongoing support throughout the implementation process of these programs:

  • Resident Assessment Instrument – Minimum Data Set (RAI-MDS)
  • Quality Improvement Program
  • Infection Prevention and Control
  • Resident Abuse/Bill of Rights
  • Process for Effective Investigations of Critical Issues
  • Skin Care and Wound Management Program
  • Practical Approaches to Implementation and Monitoring of Legislated Standards
  • Accreditation
  • Pain and End of Life Care Program
  • Responsive Behaviour Philosophy
  • Emergency Planning
  • Continence Management
  • Falls Prevention Program
  • Clinical Documentation and Care Planning

Operational Manuals

We have developed a variety of operational and policy manuals. We also provide on-site assistance in adapting the manuals for specific purposes and communities. Our manuals include the following topics:

  • Emergency Plan
  • Human Resources
  • Resident Care and Services
  • Infection Prevention and Control
  • Quality Management
  • Leadership/Governance
  • Health and Safety
  • Skin and Wound Management
  • Continence Care
  • End of Life
  • Responsive Behaviours
  • Healthy Work Environment